Progressive sales or customer service training teaches that a customer returning something or complaining about the quality/service is usually an opportunity. The customer is fixated on a specific thing so they care to a high degree. If you can solve their problem, you become their hero and increase their loyalty to your business.
The same is true with wives, husbands, children, parents, friends, clients, and co-workers. When they let you know that you hurt their feelings, it is really important to them. They have to care a lot to tell you what upset them. Caring means they are highly invested in the interaction- that is the opportunity. They are trusting you. The possibility of becoming closer to them is
About the Author
I, Michael Hoffman, am a licensed psychotherapist, teacher, and author with 25 years experience in counseling and teaching experiential workshops. I have maintained this blog since 2009 and will publish my second book Natural Way of Being in 2018.
I offer in-person and video-conferencing counseling, intensive workshops, and online courses to allow participants to directly experience their natural way of being and the life they would have for themselves.